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Privacy policy

Privacy policy

We comply with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR). This privacy policy details how Altruistic Commercial Finance (ACF)  processes your personal data. 

As a responsible business we promise:

  • To maintain a safe and private record of your data, aligned with GDPR

  • We will never sell or rent your data

Data we collect

All information collected about you and your Company is used solely for the purposes it was intended. You do not have to provide us with any information. If you are not able to provide us with the information requested, we will not be able to assist you. Your information can be collected when you enquire about your products or services, when you talk to us in meetings, via telephone, email or SMS. We will never sell your information to any third party.

This privacy notice explains your privacy rights and how you are protected. The data collected includes details you share with us about yourself, your company, your projects, and what we learn by working with you. In accordance with GDPR and your ‘Right to be Informed’ our privacy policy covers the following aspects:

  • What data we collect

  • How we use your personal data

  • Where we collect personal information from

  • Who we share your personal information with


How your data is used

We use your information to send you the product information you have requested. We may check your credit history. We do not send marketing messages. We store all data collected on servers located in the UK using a secure third-party cloud-based CRM system. We do not use cookies on our website to monitor or track you.


Change of objective

We will only use your personal data for the reason requested. For any other reason we will obtain your consent. We may process your data without your consent, where this is required by law.        

How we collect your data
  • When you enquire or apply for products or services

  • Via phone calls, meetings, SMS, emails and letters

  • When requesting feedback from your on your service experience


We may also obtain information about you from other companies, as well as credit reference and fraud prevention services.


Who we share your personal information with

We disclose personal information to third parties such as lenders, solicitors and valuers but only what is necessary for the processing of the ongoing transaction you have asked us to process. Your information will never be passed to any third-party organisations for marketing purposes.


How long your personal data is retained

We will hold your personal data in accordance with applicable laws and while a client relationship is in place, for up to 10 years.  


Your data will not be passed or sold to any third-party for marketing purposes.


Data Security

We have appropriate security measures in place to prevent your personal data becoming lost, used or accessed in an unauthorised way.


Website Cookies

We do not track website visitors using cookies. 


Further information

If you have any further questions or complaints concerning how your personal data is or has been used please contact us in writing:

The Data Protection Officer, Altruistic Commercial Finance, 25 East Pilton Farm Wynd, Edinburgh EH5 2GJ


FCA Regulation

Altruistic Commercial Finance is a trading name of Altruistic Scotland Limited who are authorised and regulated by the Financial Conduct Authority for its credit brokering activities and who deals with a panel of lenders. Altruistic Scotland Limited is entered on the Financial Services Register under reference 994612.  Altruistic Scotland Limited is registered in Scotland. Company no: SC652416. Registered Address:  25 East Pilton Farm Wynd, Edinburgh EH5 2GJ. ICO Number: ZB140475

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